Shipping policy

Momentum Management, LLC
Momentum Management, LLC, 1206 W Jon St, Torrance CA 90502, United States
Phone: (310) 446-1632
Email: info@momentum-management.org
Effective Date: March 6, 2026

Order Processing

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days; please allow additional transit days for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Order Cut-off Time: Orders placed before 2:00 PM Pacific Time (PT) are processed on the same business day. Orders placed after 2:00 PM PT are processed on the next business day.

Domestic Shipping Rates and Delivery Estimates

We offer several shipping options for domestic orders within the United States:

Shipping Method Estimated Delivery Cost
Standard Shipping 5–7 business days $7.95
Expedited Shipping 3–4 business days $14.95
Express Shipping 2–3 business days $24.95
Overnight Shipping 1 business day $39.95

Free Shipping: We offer free standard shipping on all domestic orders over $75. This offer applies to the 48 contiguous United States only.

Delivery times are estimates and begin from the shipment date, not the order date. Delivery delays can occasionally occur due to carrier issues, weather, peak seasons, or other unforeseen circumstances.

International Shipping

We may offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination country and selected shipping method.

  • International orders typically take 10–21 business days after shipment

  • Shipping costs are calculated at checkout based on package weight, dimensions, and destination

  • Customers are responsible for all customs duties, taxes, and brokerage fees

  • We are not responsible for delays caused by customs processing or local carriers

International orders may be subject to import duties and taxes once the shipment reaches your country. Any additional customs charges must be paid by the recipient; we have no control over these charges and cannot predict their amount.

Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number and a link to track your package. Tracking information may take 24–48 hours to become active.

Depending on the destination and selected service, we may ship via USPS, UPS, FedEx, or other reputable carriers.

Shipping Restrictions

We currently ship to addresses within the United States and select international destinations.

  • Some items may have shipping restrictions due to size, weight, or regulatory requirements

  • Certain expedited services may not be available for P.O. boxes or remote locations

  • We reserve the right to refuse shipment to any address if we suspect fraudulent or abusive activity

Shipping Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible at info@momentum-management.org or (310) 446-1632. We will do our best to accommodate your request, but we cannot guarantee address changes once an order has been processed and shipped.

Address Accuracy: Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment; additional shipping charges may apply.

Damaged or Lost Packages

Damaged Shipments: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We may request photos and packaging details for carrier claims and will work with you to resolve the issue in line with our policies.

Lost Packages:

  • If tracking shows your package as delivered but you have not received it, first check with household members, neighbors, and your local carrier office

  • If the package cannot be located, contact the carrier to open an investigation

  • If the carrier confirms the shipment is lost, contact us at info@momentum-management.org within 30 days of the expected delivery date so we can review options for replacement or refund

We are not responsible for packages marked as delivered by the carrier that are subsequently reported missing, but we will do our best to assist you in investigating with the carrier.

Returns and Exchanges

For information about returns, exchanges, and refunds, please refer to our Return Policy available on our website or contact us directly at info@momentum-management.org.

Peak Season Shipping

During peak shopping periods (including but not limited to Black Friday, Cyber Monday, and the November–December holiday season), please allow additional processing and delivery time due to increased order volumes and potential carrier delays. We recommend placing orders early to help ensure timely delivery.

Contact Us

If you have any questions about this Shipping Policy or your specific order, please contact us:

  • Email: info@momentum-management.org

  • Phone: (310) 446-1632

  • Address: Momentum Management, LLC, 1206 W Jon St, Torrance CA 90502, United States

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time.

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.